Returns & Refunds

Policy · Claims · Support

RETURNS & REFUNDS

All sales are final. Due to the nature of our products and strict quality control standards, Improved Peptides does not accept general returns. Exceptions are made only for verified manufacturer defects or confirmed shipping damage, subject to the conditions below.

Sales Policy
ALL SALES FINAL
Due to product integrity and safety requirements, all purchases are final. We cannot accept, restock, or resell returned products.
Claim Window
14 DAYS
Claims for manufacturer defects or shipping damage must be submitted within 14 days of delivery with required photo documentation.
Resolution
AT OUR DISCRETION
All claims are reviewed internally. Approved claims may receive a replacement or store credit at the sole discretion of Improved Peptides.
Exceptions

WHEN WE MAY ISSUE A REPLACEMENT OR CREDIT

Eligible Claims
  • Product arrived visibly damaged during shipping (crushed, broken, leaking)
  • Incorrect item shipped (wrong compound or quantity vs. order)
  • Verified manufacturer defect confirmed by our quality team
Not Eligible
  • Opened, reconstituted, or partially used products
  • Change of mind, buyer’s remorse, or ordering errors
  • Products beyond the 14-day claim window
  • Items stored improperly by the buyer (temperature, light exposure, etc.)
  • Cosmetic packaging issues that do not affect product integrity
  • Dissatisfaction with research results or outcomes
  • Any product where the seal, label, or lot number has been altered or removed
Process

HOW TO FILE A CLAIM

Do not send products back without first contacting us. All claims require prior authorization.

SUBMIT A CLAIM

Email support@improvedpeptides.com within 14 days of delivery. You must include:

  • Order number
  • Description of the issue
  • Clear, timestamped photos showing the defect or damage
  • Photos of the shipping packaging (for damage claims)
  • Photo of the product lot number / label (must match our shipping records)

Claims submitted without complete documentation will be denied.

REVIEW & VERIFICATION

Our team will review your claim within 2 business days. We may request additional documentation or photos. All claims are subject to internal verification including lot number matching and order record review.

RESOLUTION

If your claim is approved:

  • Shipping damage: Replacement shipped or store credit issued (at our discretion)
  • Wrong item shipped: Correct item shipped at no cost
  • Manufacturer defect: Replacement or store credit after product is returned and inspected

Refunds to original payment method are issued only in rare cases and solely at the discretion of Improved Peptides.

RETURN SHIPMENT (IF REQUIRED)

If we request the product be returned:

  • You will receive a Claim Authorization (CA) number and shipping instructions
  • Product must be returned in original packaging with all labels and lot numbers intact
  • Return shipping is at the buyer’s expense
  • Returned products are subject to full inspection — lot number, label integrity, weight, and seal verification
  • Returns that fail inspection (mismatched lot numbers, tampered labels, incorrect weight, or substituted contents) will be denied, shipped back at buyer’s expense, and may result in account suspension
FRAUD PREVENTION
Improved Peptides reserves the right to deny any claim that fails verification or inspection, permanently ban accounts associated with fraudulent activity, refuse future orders from individuals or addresses linked to disputed claims, and pursue all available legal remedies for fraud — including but not limited to product substitution, label tampering, chargeback abuse, or misrepresentation.

All claims, returns, and refunds are processed at the sole discretion of Improved Peptides. We are under no obligation to approve any claim.
Disputes

CHARGEBACKS & PAYMENT DISPUTES

If you initiate a chargeback or payment dispute without first contacting us, we reserve the right to:

  • Contest the chargeback with full order documentation
  • Suspend your account pending resolution
  • Refuse future orders regardless of dispute outcome

We encourage all customers to contact us directly before initiating a dispute with their payment provider.

All claims, returns, and refunds are processed at the sole discretion of Improved Peptides

NEED TO FILE A CLAIM?

Email us with your order number, photos, and a description of the issue.

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